NoNap Pro is running, but I cannot find it

NoNap Pro has no Dock icon or main window. Look for its icon in the menu bar, including inside any menu bar overflow or hiding utility. If it is still missing:

Open Activity Monitor and search for NoNap Pro.
If it is running, quit it from Activity Monitor and reopen it from Applications.
If it immediately closes again, restart the Mac and try once more.

The Mac still sleeps during a normal wake session

Confirm that Timed or No Limit is selected and that the menu shows an active status. Keep Display On by itself is a modifier for an active wake session; it is not a separate closed-lid control.

NoNap prevents idle sleep requested by the system. Shutdown, restart, an empty battery, a system failure, or an app-specific pause can still stop the task. Explicit sleep behavior can also depend on the active mode and current macOS state; do not use NoNap as a substitute for saving work.

Closed-Lid Mode will not turn on

Check these items in order:

The 14-day trial is active or a valid license is activated.
No license activation or verification operation is still in progress.
System authorization is granted in Settings → Closed-Lid Mode.
Battery level and power status are visible to macOS.
Another app is not controlling the same closed-lid sleep policy.

If authorization fails, reopen Settings and choose the authorization action again. Use an administrator account and read the macOS prompt before approving it.

Closed-Lid Mode is on, but my task paused

Open the lid and confirm that NoNap Pro still shows Closed-Lid Mode as active. If it does, the Mac may have remained awake while the task, network, drive, VPN, peripheral, or external display changed state. Test the task without closing the lid, then test it with the lid closed while monitoring its own logs or output.

NoNap Pro cannot force third-party software or hardware to ignore lid and display changes.

The license cannot be verified

Check that the Mac can reach normal HTTPS websites, then choose Verify License again. VPNs, DNS filters, firewalls, captive portals, and temporary service outages can block verification.

If the license was previously verified and the problem is temporary, the app may show an offline grace period. An invalid, disabled, expired, or wrong-product license needs the underlying purchase or key issue resolved; repeatedly clicking Verify will not change that status.

The Mac does not sleep normally after turning the mode off

First, keep the lid open and turn Closed-Lid Mode off again. Quit NoNap Pro normally, then test sleep after a short period with no active work. Remember that macOS may remain awake for other reasons, including sharing services, media playback, network activity, connected displays, or another sleep-prevention app.

If NoNap Pro reports that it could not restore the system policy, do not ignore the message. Reopen the app with an administrator account and retry the off or restore action. If that still fails, follow the manual check under Uninstall completely or contact support.

What to include in a support request

Include:

Mac model and macOS version;
NoNap Pro version;
whether the Mac was on battery or external power;
the exact status or error shown in the app;
the steps immediately before the issue;
whether another power, display, or menu bar utility is running.

Do not include an administrator password or a full license key. If available, export the diagnostic bundle from the app; it is designed to omit license keys and restricted command details, but you should still review files before sending them.

Troubleshooting